Rights and Entitlements

RIGHTS AND ENTITLEMENTS

RIGHTS AND ENTITLEMENTS
Factory Blinds has a long and favourable history of doing the right thing by its customers but some customers try to take unfair and/or unreasonable advantage of our good intentions. Factory Blinds will always err on the side of the customer but in the event of a dispute that cannot be settled the fall back situation will be the laws and guidelines set in place by the Australian Consumer and Competition Commission (ACCC).

To view your full rights and entitlements refer to the Australian Consumer and Competition Commission (ACCC) websites

ACCC Home Page
https://www.accc.gov.au/consumers

ACCC Cancelling a Service
https://www.accc.gov.au/consumers/consumer-rights-guarantees/cancelling-a-service

ACCC Repair, Replace or Refund
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#repair-replacement-or-refund

ACCC Rights and Guarantees
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

ACCC Compensation for Loss or Damage
https://www.accc.gov.au/consumers/consumer-rights-guarantees/compensation-for-damages-loss

ACCC Warranties
https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties

ACCC Products Purchased Before 2011
https://www.accc.gov.au/consumers/consumer-rights-guarantees/products-services-bought-before-2011